Course Accreditation Status
I specialise in conflict resolution and mediation, training, change management, employee and industrial relations, and employee engagement. In 2014 I became an accredited mediator through the Open College Network. As a highly experienced mediator, I have completed over 200 cases in a variety of complex and often volatile environments and industry sectors.
As well as mediations, I develop and deliver bespoke group mediations, team facilitation, and wider-ranging engagement activity to help understand the root cause of issues in a particular business unit. I particularly specialise in helping organisations improve employee wellbeing and engagement by the use of resolution-focused employee relations and effective conflict management.
As an experienced trainer, my primary focus is providing courses that exceed clients and delegates expectations and throughout my career, I have designed and delivered many courses to huge success. My clients have included Unison, CWU, the Civil Service; TSB, and Public Health England.
I have a particular interest in mental health and the impact conflict has on employee wellbeing and psychological safety. The reason is two-fold - I have had my own battles with mental illness and am proof recovery is possible. I have also seen the damage done to an employee's wellbeing when their psychological safety is challenged. Prior to leaving Royal Mail, I was the team mentor for mental health issues in mediations as well as a company-wide Mental Health Ambassador. I regularly speak on supporting mental health in mediation, including a highly regarded half-day CPD session.
In 2020 I was nominated for and won the workplace mediator of the year award at the National Mediation Awards in recognition of my excellence in the field of mediation, and in particular for my expertise in mental health and my rapid adaptation to online mediation in the face of the Covid19 pandemic.
In my spare time, I enjoy walking my dogs, listening to music, running and weight training, and spending time with my family.
2019-Present: CEO of We Restore Calm
I am a subject matter expert in conflict management and focus on businesses that are experiencing issues with culture, absence, conflict, and engagement. Services offered include industrial and employee relations support, mediation (2-party and group), coaching/mentoring, meeting facilitation, workshops, investigations, and neutral evaluations. Solutions provided are based on individual and business needs, working closely with referrers to ensure the best service is given to resolve their problem.
2001-2019: Royal Mail
Various roles in a Human Resources environment, including 5 years as a full-time in-house mediator
Mental Health First Aid Instructor Training
National Certificate in Workplace Mediation (OCN)
Chartered Management Institute - Level 8 Diploma in Strategic Direction & Leadership
Master of Business Administration (MBA)
BA (Hons) Business Studies