Our vision is to improve the mental health of the nation.
We all have mental health. Better mental health is good for everyone and recognising this is good for society.
We want a society where everyone can thrive. We believe in zero stigma surrounding mental health. We want mental health to be openly discussed and supported.
We want our training to create an unshakable belief that we can all talk freely about mental health and seek support when we need it. We will achieve this through our mission to train one in ten people in mental health awareness and skills.Want to join us?
We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.
See our full list of benefits below:
We have an unwavering commitment to diversity, to enable each and every one of our people to have a full sense of belonging within and across our organisation. Our people are empowered to bring their whole selves to work and celebrate diversity in all its glory. We run regular lunch and learn sessions to explore and stay educated on a range of diversity, inclusion and equality topics.
It is our collective responsibility to create and sustain an inclusive environment. Our Inclusion Network advocates for diversity and accessibility across the organisation and ensures that everyone has an opportunity to be heard.
We celebrate key moments and events, such as Pride in London, Black History Month and International Women’s Day because they reflect the diverse makeup of our people. We recognise that our diversity makes us stronger, more innovative, more creative and this all helps us in better serving our people, our customers and our communities.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, pregnancy or maternity leave status. We are especially keen to encourage applications from people currently underrepresented within the organisation, including but not limited to people from the LGBT+ community, people with disabilities, and people from a Black, Asian or Minority Ethnic background.
Are you with us?
Part of the way we achieve change is by role modelling best practice as a workplace. Our awards and accrediations include:
UK's Best Workplaces™ for Wellbeing 2022
We were named one of the UK’s Best Workplaces™ for Wellbeing 2022 (Medium category - 51-250 employees) by Great Place to Work®.
Great Place to Work: UK's Best Workplaces 2020
We were named one of the UK’s Best Workplaces™ 2020 (Medium category - 51-250 employees) by Great Place to Work®.
Great Place to Work: Excellence in Wellbeing
We are delighted to receive this award recognising our culture, rewards, and support given to staff.
Disability Confident Leader
We achieved Leader status this year demonstrating our approach to recruiting and retaining people with disabilities and health conditions.
Mindful Employer
By being a Mindful Employer we demonstrate our commitment to supporting our employees.
London Living Wage employer
We are an accredited London Living Wage employer which means we pay all our employees a wage they can live on.
London Healthy Workplace Charter
In 2017 we achieved the London Healthy Workplace Charter - Achievement Level, which recognises organisations with a more advanced and comprehensive approach to employee wellbeing.We decided not to complete this in 2018 as we are working towards
the excellence level.
2017 BAME100 Board Talent Index
Our then CEO Poppy Jaman was recognised in the BAME100 Board Talent Index 2017, a list of 100 black, Asian and minority ethnic (BAME) professionals, compiled to celebrate a range of achievements and contributions.
2017 FT 1000: Europe's fastest growing companies
In 2017 we were recognised in the FT 1000 as one of Europe's fastest growing companies. We continue to grow but no longer meet the criteria for a small company!
We are a member of the Association of Mental Health Providers, a membership organisation for policy makers and the national voice on consultations, discussions and commissioning for mental health.
We are a member of Equally Well UK, working to bring about equal physical health for people with mental illness.
See below or visit our employer profile at charityjob.co.uk for current vacancies at our head office in central London.
Please note we can only accept applications with a cover letter.
Whilst not mandatory, we would like to encourage all applicants to complete our equal opportunities monitoring form so that we can assess our performance.
If you are concerned about how your data will be stored, accessed or shared, please be reassured that it will be kept strictly confidential at all times and in accordance with the Data Protection Act 2018. It will not be accessible to anyone outside of our designated authorised personnel and will be used to monitor the effectiveness of our employment policies so that we can improve where required.
This information will be used for statistical purposes only and you will not be identified in any way.
MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing.
A certified Great Place to Work and Race Equity Trailblazer, we are a friendly, inclusive, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer. We have no Gender pay gap and Diversity & Inclusion are a key part of our ethos. Currently we are undertaking an ambitious Digital Transformation Programme so that we can achieve our digital vision to seamlessly connect and engage Customers, Clients, Members and Staff and support our mission to train 1:10 people in mental health knowledge and skills.
What are we looking for?
Someone with client service, logistics and stock control experience to support our supply chain team with problem solving queries and managing the supply chain of a limited portfolio of products.
MHFA England are working in a hybrid way, with the current expectation to come into the office about once a week. However, this could change in the future.
You will have:
• Demonstrable experience in a client service role
• Experience developing strong relationships with internal team and external stakeholders
• Knowledge of Power BI dashboard
• Experience problem solving and decision making in a client service environment
You will be able to:
• Confidently use Microsoft Dynamics
• Use advanced formulas and functionalities in Excel
• Work independently
Desirable skills:
• Experience of monitoring warehouse SLAs
• Knowledge of Mental Health
Looking after you
Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.
What we offer:
• 25 days annual leave plus bank holidays
• Two wellbeing weeks: complete office closure in summer and winter - in addition to annual leave!
• Free Mental Health First Aid training
• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling
• Matched pension scheme (5%)
• Hybrid working and flexible ways of working: core hours of 10am- 4pm and we're open to compressed hours
Interested? How to apply
For the full job description and person specification please see the attached documents. To apply please submit your CV and a covering letter (in a Word doc not the text box) demonstrating how you meet the requirements of the role. This role will close on 10th October.
Mental Health First Aid England is an equal opportunities employer and positively encourages applications from candidates regardless of sex, race or ethnicity, nationality, disability, age, sexual orientation, gender identity or expression, religion or belief, marital or civil partnership status, parental or carer status, education, socioeconomic background, pregnancy or maternity, or any other characteristic protected under equality legislation.
We are especially keen to encourage and welcome applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and candidates who are Black or People of Colour.
By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.
About MHFA England
MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing.
What are we looking for?
This role will provide the very best membership and customer experience by supporting our Mental Health First Aiders and their workplaces to access our MHFAider support and benefits and our optional Level 3 qualification.
MHFA England are working in a hybrid way, with the current expectation to come into the office about once a week. However, this could change in the future.
You will have:
- Basic knowledge Mental Health in the workplace
- Effective communication and customer service skills, with the ability to communicate over email
- Initiative to suggest solutions and improvements
Desirable skills:
- Experience working in administration and/or in a customer facing role
-Experience working within a membership organisation
-Knowledge of being a Mental Health First Aider
Looking after you
Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.
What we offer:
• 25 days annual leave plus bank holidays
• Two wellbeing weeks: complete office closure in summer and winter - in addition to annual leave!
• Free Mental Health First Aid training
• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling
• Matched pension scheme (5%)
• Hybrid working and flexible ways of working: core hours of 10am- 4pm and we're open to compressed hours
Interested? How to apply
For the full job description and person specification please see the attached documents. To apply please submit your CV and a covering letter (in a word doc, not straight into the text box) demonstrating how you meet the requirements of the role. Early application is encouraged as we will review applications as they come in.
Mental Health First Aid England is an equal opportunities employer and positively encourages applications from candidates regardless of sex, race or ethnicity, nationality, disability, age, sexual orientation, gender identity or expression, religion or belief, marital or civil partnership status, parental or carer status, education, socioeconomic background, pregnancy or maternity, or any other characteristic protected under equality legislation. We are especially keen to encourage and welcome applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and candidates who are Black or People of Colour.
By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.
About MHFA England
MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing.
What are we looking for?
We are looking for individuals who can provide high quality, efficient service to MHFA England’s customers. You will have the ability to respond to customer queries across multiple channels and offer appropriate solutions in line with agreed SLAs, whilst maintaining accurate records of all customer interactions.
You will be able to:
•Respond to queries through different customer support channels, using questioning and listening skills to identify appropriate solutions within agreed SLAs, policies and processes
•Respond to enquiries via phone and email, and escalate to staff as appropriate
•Develop good working relationships with other teams and peers to provide effective support
You will have:
•Experience answering customer queries via telephone and email
•Experience working in a fast-paced environment
•Knowledge of CRM systems and data handling
•Good attention to detail and ability to input information accurately
Desirable skills:
•Awareness of mental health and wellbeing in the workplace
•Flexible and willing to learn new techniques, systems and processes
Looking after you
Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.
What we offer:
• 25 days annual leave plus bank holidays
• Two wellbeing weeks: complete office closure in summer and winter - in addition to annual leave!
• Free Mental Health First Aid training
• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling
• Matched pension scheme (5%)
• Hybrid working and flexible ways of working: core hours of 10am- 4pm and we're open to compressed hours
Interested? How to apply
To apply, submit your CV. Early application is encouraged as we will be reviewing CVs as they come in.
Please note, there will be 2 rounds - phone interview, followed by a virtual interview if you are successful.
By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.