Need mental health support?

As a training organisation we can't provide mental health support, but there are lots of people who can.

See the links at the bottom of this page for a list of UK based charities and organisations who will help you.

Ways to get in touch

We love to hear from you and we're happy to help with any questions you might have. We also like to hear your feedback.

Our working hours are Monday-Friday 9am-4pm. We aim to answer all enquiries as quickly as possible.

Please check our FAQs before contacting us in case your query is answered there.

If you have any queries, please contact the Customer Service team at

Telephone enquiries

0203 928 0760

Press enquiries

Submit an enquiry

Write to us

To send us a letter, just write Freepost MHFA England on the envelope.

Our postal address is:
MHFA England
21 Prescot Street
E1 8BB


Encountered a problem or had a great experience? Please let us know. We believe the best way to resolve any issue is to talk about it.

Call us on 0203 928 0760 (option 1) to speak to one of the team, or email us on

Complaints will be dealt with sensitively, promptly and in confidence. For more information, see our complaints policy below.

MHFA England policies

GDPR Privacy Notice
Equality and diversity policy
Complaints policy

Mental health emergency support contacts

We are a training organisation and can't give emergency support to people, but there are lots of places that can. Here is a list of contacts for urgent mental health help and support.

If you feel like harming or hurting yourself or other people
  • Call 999
  • Go to your nearest Accident and Emergency (A&E)
If you need medical help fast but it's not a 999 emergency

NHS 111 is the free number to call. They can direct you to your local crisis support services, and offer health advice 24 hours a day, 365 days a year.

Telephone: 111

Mental health support and advice

ACAS (Advisory, Conciliation and Arbitration Service)

ACAS provides free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law, including those concerning mental health. ACAS supports good relationships between employers and employees, but also provides conciliation services to resolve workplace problems.

Telephone: 0300 123 1100


ChildLine is for young people up to the age of 19 to contact no matter the size of your problem. You can talk to a ChildLine counsellor about anything and this is a free, private and confidential service.

Telephone: 0800 11 11
Online chat:

Mind Infoline

Mind Infoline gives confidential support and information on lots of mental health related issues including where to get help, drug treatments, alternative therapies and advocacy. Mind also has a network of nearly 200 local Mind associations providing local services.

Telephone: 0300 123 3393 (9am-6pm Mon-Fri except bank holidays)

Rethink Mental Illness Advice Line

Provides expert mental health information & advice on practical issues. They also give help to carers, health professionals, employers and staff.

Telephone: 0300 5000 927 (9.30am-4pm Mon-Fri except bank holidays)


Provides emotional support 24 hours a day, 365 days a year. They allow people to talk about feelings of distress and despair and are confidential and offer non-judgemental support.

Telephone: 116 123 (Freephone 24 hours a day)

SANE Mental Health Helpline

SANE runs an out-of-hours helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers. Open every day of the year from 4:30pm-10:30pm.

Telephone: 0300 304 7000 (4:30pm-10:30pm)