This micromodule covers how to start an effective conversation about mental health. You will learn to:

• Identify the most helpful types of questions for conversations about mental health

• Create a supportive setting for asking sensitive questions 

• Initiate a conversation about mental health with your team members

This micromodule covers the basic principles of active listening. You will learn to:

• Explain the value of active listening and empathising with team members 

• Recognise the barriers to active listening and understand how to overcome them

• Support team members by listening with empathy and non-judgemental communication

This micromodule covers how to guide team members to appropriate sources of support. You will learn to:

• Understand the importance of confidentiality

• Identify organisational, personal and professional sources of support

• Recognise which signs and symptoms require immediate professional support

• Direct team members to appropriate support

This micromodule will help you to consider how a team member’s performance may be affected by poor mental health and guide you to better support someone when mental ill health has had an impact on their performance. You will learn to:

• Recognise when changes in performance might be the result of a change in mental health

• Initiate a supportive and person-centred conversation to identify the root cause of performance issues

• Support a team member when mental health has an impact on their performance

• Feel more confident when supporting your team members

• Identify actions you can to take to support your team's health and wellbeing

This micromodule will help you increase your awareness of stress and consider what you can do to reduce the causes of stress. You will also learn about what you can do to reduce stress both proactively, to prevent stress from becoming a problem, and reactively, once a team member is experiencing stress. You will learn to:

• Identify stress and the sources of stress in the workplace

• Recognise how your management style can prevent or contribute to stress

• Respond proactively and reactively to alleviate workplace stressors

This micromodule will focus on planning and communicating current and future workloads as a way for you to prevent or reduce stress in the workplace. You will learn to:

• Understand the benefit of knowing the strengths and limitations of your team

• Create a plan for how work is shared out and review it regularly to ensure work is shared fairly

• Write SMART objectives to clearly communicate work expectations

• Support team members’ ability to review and prioritise their own work

This micromodule will help you identify and implement reasonable adjustments in the workplace to ensure a safe and supportive environment for your team members. You will learn to:

• Describe the process for determining an appropriate reasonable adjustment

• Create an environment for adjustments to be effectively implemented

• Offer appropriate support and follow up with team members who require reasonable adjustments

This micromodule will cover how to create a workplace environment that supports team members to achieve an appropriate balance of life and work responsibilities. You will learn to:

• Identify a team member with a poor life-work balance

• Understand the benefits of effectively balancing life and work responsibilities

• Empower team members to set and implement boundaries to ensure their life-work balance

• Foster an environment where a life-work balance can be achieved

This micromodule will help you to recognise inequality in your workplace. It will help you to empathise with team members whose experience of inequality might be affecting their mental health. You will learn to:

• Discuss what inequality is and what forms it takes

• Discuss the impact of inequality on specific populations with protected characteristics

• Identify strategies to use when supporting a team member experiencing discrimination

This micromodule will help you understand the impact that different life events can have on your team members and provide information on how you can support them effectively. You will learn to:

• Describe how stress from life events can impact a team member in the workplace

• Understand what a team member may be experiencing through certain life events

• Know what support you can provide to a team member coping with a life event

This micromodule will help you identify, respond to, and better handle conflict in the workplace. You will learn to:

• Discuss how and why conflict occurs in the workplace

• Recognise and respond to conflict

• Develop effective teams to better handle conflict in the workplace

This micromodule covers potential challenges faced when working remotely, shows you how to support your own mental health and how to have a conversation with a remote team member about mental health and wellbeing. You will learn to:

• Understand and explain why and how remote working impacts teams

• Know how to keep well while working remotely

• Empower team members to use technology to communicate effectively